Bright Ray / Your home, considered

Questions to ask before you enquire about home solar

Straight answers to the questions people usually have before a first conversation about solar for their home: who we are, what to prepare, why a roof cannot be judged from a distance and how to check what is being offered.

14 answers

Company

Who is Bright Ray Solar Limited?

Bright Ray Solar Limited is a domestic solar company, registered under company number 16749680. The director is Jerome Bryan and the registered address is 59, Shearmans, Fullers Slade, Milton Keynes, MK11 2BQ.

About the company →

Company

How can I contact you?

Email [email protected] or use the contact page. A few lines about your home and what you want from solar are enough to begin. We do not promise a particular response time here.

Contact page →

Company

Is this a company for homes rather than businesses?

Yes. Bright Ray Solar is focused on domestic solar, meaning solar for houses and other homes. This site explains how home solar works and how to prepare a sensible enquiry.

Domestic solar →

Preparation

What should I have ready before I make an enquiry?

Your main goal, the approximate location and type of home, whether you own it, anything you have noticed about the roof and a rough idea of when energy is used. The enquiry checklist helps you pull this together.

Enquiry checklist →

Preparation

Do I need my electricity bills to hand?

Not at first. A rough idea of usage is enough to start, and you can add detail later. Please do not send full bills or account numbers unless we ask and you have confirmed who is asking.

Understanding your energy use →

Preparation

Should I already know how many panels I want?

No. The number of panels follows from your roof, your energy use and your goals, so it is better settled after an assessment than guessed beforehand. Knowing your priorities helps more than a panel count.

System sizing guide →

Home

Can you tell if my roof is suitable from photos?

Photos help with a first impression, but they cannot show roof condition, structure, shade through the year or access. A proper assessment is needed before anyone can say what is suitable.

Roof suitability guide →

Home

Does it matter which way my roof faces?

Roof direction, pitch and shading all influence how a system performs, and the best arrangement depends on the individual home. Describe what you see and let an assessment confirm what is practical.

Roof suitability guide →

Home

I rent or live in a flat. Can I still ask?

You can ask, but permission from the owner, landlord or freeholder is often needed, and shared roofs raise extra questions. Note your situation when you get in touch so the conversation starts in the right place.

Planning and property permissions →

Home

I already have solar panels. Is this page relevant to me?

Yes, if you are thinking about adding to or changing an existing system. Tell us what is installed, how old it is and what you want to change, and keep any paperwork you have for later.

Existing solar systems →

Scope

How do I know what work is included in an offer?

Ask for it in writing. A clear scope lists what is included, what is not and what you would need to arrange yourself. If two offers describe different work, their totals cannot be compared like for like.

Comparing solar quotes →

Scope

Who would I be contracting with?

Ask for the full legal name and company number of the contracting party, and for the role each business plays in the work. Registered details can be checked on the public company register.

Comparing solar quotes →

Scope

Will an enquiry commit me to anything?

No. Sending an enquiry or a completed checklist is only a way of starting a conversation. Nothing is agreed until you have received a written scope and chosen to go ahead.

Solar project stages →

Scope

Where can I read about costs and value?

Our costs and value guide explains what influences the price of a home system and how to think about the return. It does not quote prices or promise savings, which depend on your home.

Solar costs and value →

Who is Bright Ray Solar Limited?

Bright Ray Solar Limited is a domestic solar company registered in England under company number 16749680. Our director is Jerome Bryan and our registered address is 59, Shearmans, Fullers Slade, Milton Keynes, MK11 2BQ, United Kingdom.

You can reach us by email at [email protected]. Anything beyond these details, such as the exact work that applies to your home, is agreed in writing during an enquiry rather than assumed from this website.

Address

59, Shearmans, Fullers Slade, Milton Keynes, MK11 2BQ, United Kingdom.

Where is the company registered?

What should I prepare before getting in touch?

A short note is enough: what you hope solar will do for your household, roughly where the home is, the type of property, whether you own it and anything you have noticed about the roof. The enquiry checklist turns this into a sheet you can copy or print.

Leave out bank details and full bills unless you are specifically asked and have confirmed who is asking. Approximate figures are fine at the start.

Your goal

Lower bills, more use of your own power, a battery or planning ahead for an electric vehicle all lead to different conversations.

What do I want solar to do?

Your home

Approximate location, property type, ownership and what you can see of the roof.

What do you need to know about the property?

Your energy use

When the household is at home, big appliances and any existing solar or battery equipment.

How do I describe my energy use?

Can my home's suitability be decided remotely?

Generally not with confidence. Photographs and satellite views are a useful start, but shading, roof condition, structure, the electrical set-up and access all need to be checked properly before anyone can say what suits a home.

Treat any firm promise made without an assessment with caution. A sensible first conversation sorts out what is worth looking at, then an assessment confirms what is possible.

Roof and structure

Condition, covering, pitch and what lies beneath all affect what can be fitted.

Why does the roof need checking in person?

Shade through the year

Trees, chimneys and neighbouring buildings cast shade that changes with the seasons.

Does shading matter?

Electrical set-up

The existing supply and consumer unit influence what is practical.

Does my wiring affect the answer?

How do I check what is actually being offered?

Ask for the scope in writing before you agree to anything: what work is included, what is not, who carries it out and which company you would be contracting with. If any of that is unclear, ask again until it is clear.

Our guide to comparing quotes sets out the points worth checking side by side, and the same approach applies to any enquiry, including one to us.

Written scope

A clear list of what is included and what is excluded, so two offers can be compared fairly.

What exactly is included?

Role of each company

Whether the company you speak to carries out the work itself or arranges it through others.

Who will do the work?

Contracting party

The legal name and company number of whoever the agreement is with.

Who am I contracting with?

Start with one email

Ready to talk about your home?

Fill in the enquiry checklist first if you like, then get in touch. A few lines about your goals and your property are enough to start.

Illustrative home comfort concept; not a real location or a Bright Ray project.
Illustrative home concept