Bright Ray / Your home, considered
A home solar project usually moves through the same broad stages. This guide sets out what you are typically asked to provide, what a provider should confirm, and what is worth having in writing before you move on.
From first question to handover
What do you need from me, and what will you confirm in writing after this first conversation?
What did you check, and what could still change after the assessment?
Which parts of this proposal are estimates, and which are fixed?
Who is responsible for each permission, and what happens if one is refused?
How will you tell me if the dates or the payment schedule change?
What testing is done before handover, and which certificates will I receive?
How do I report a fault, and who handles equipment warranty claims?
The early stages are about information. You describe your home and how you use electricity, and the provider assesses whether solar suits the property. A proposal is only as reliable as the details it is built on.
Take your time here. A clear picture of your roof, your usage and your goals makes proposals easier to compare later.
You describe the property, who owns it, what you hope solar will do for you and any plans such as an electric vehicle.
What information do you need from me before you can assess my home?
The provider looks at roof direction, shading, condition and electrical supply, by survey, remote review or both.
How will you assess my roof and electrics, and what could change the proposal afterwards?
A written design and quotation should state what is included, what assumptions were made and what is excluded.
Which assumptions in this proposal would change the price or design if they proved wrong?
Agreeing a project is more than signing a quotation. Contract terms, any permissions, scheduling and payment arrangements all need to be clear before work is booked.
If anything discussed in conversation matters to you, ask for it to appear in the paperwork.
Read the scope, exclusions, cancellation terms and what happens if the design must change after a survey.
What happens to the price and scope if the site survey finds something unexpected?
Work out who needs to agree, such as a landlord, freeholder or the local authority, and who will ask them.
Who is responsible for checking and requesting any permissions, and when?
Understand when payments fall due and what each one covers, and how any dates are described.
Which payments are due at which stage, and are any dates estimates rather than commitments?
Installation is followed by testing, paperwork and handover. The documents you receive at the end are the ones you will rely on later, for example when claiming under a warranty or selling the property.
Keep everything together in one place, in paper or digital form.
Expect to agree access, where equipment will be placed and how the property will be protected and left tidy.
Who will be on site, how long is the work expected to take and what do you need from me?
The system is tested and set up, and you should receive certificates, equipment details and an operating guide.
Which documents and certificates will I receive at handover?
Find out how to report a fault, who answers and how warranty claims are made once the work is finished.
Who do I contact if something is not working, and how are warranty claims handled?
No. This is a general explanation to help you ask good questions of any provider, not a description of how Bright Ray Solar Limited works.
If you would like to know how Bright Ray would handle a project, email [email protected] and ask for the actual workflow in writing.
Any provider, including us, should be able to set out its own steps in plain language when asked.
Can you send me your stages in writing, with what you confirm at each one?
Start with one email
This guide is general. If you would like to know how Bright Ray would approach your project, send us a message and ask for the workflow in writing.
